Travelers should expect a bit of disorder next time they pass through New York's Penn Station this winter. Amtrak is upgrading its waiting areas as it prepares for its move to the new Moynihan Train Hall.
The renovations are expected to be completed in June, in time for the busy summer travel season. First phase of the overhaul project is expected to be done in March, following which the second phase will commence.
The upgraded waiting area will have a dedicated family area, new furniture, power and USB outlets and communal tables. The family area will offer a nursing mother's pod. The waiting area should prove to be more convenient with a second entrance, which will offer easier access towards the 7th avenue side. There will also be a new information desk.
While the upgrades are being done, travelers will be able to access two temporary waiting areas. The temporary waiting areas are conveniently located at the concourse near tracks 9/10 as well as tracks 13/14 at Penn Station.
Even though the Penn Station waiting area upgrades are sure to please those traveling by train, this is just the start. Amtrak is set to open up the new Moynihan Train Hall due to debut in December. The new facility is being built to the west of Penn Station, across 8th Avenue.
Last year, Amtrak took its first steps to refresh the Ticketed Waiting Area. Not only did a Starbucks open up, but to improve customer flow, it also took out the exterior information booth. Amtrak has made several improvements to the station since 2017. It has upgraded the air conditioning system, added new furniture in ClubAcela as well as updated the restrooms.