We finally have some dates for when we can expect to see more Amtrak routes up and running again. Amtrak is preparing to resume its Acela service in the Northeast Corridor beginning on June 1. Amtrak plans to reintroduce service on an altered schedule. What's more, frequency will be increased according to demand as time progresses. Northeast Regional service will also be increased to 10 trips on June 1. Amtrak has revealed that ridership is down by about 95 percent. However, Amtrak officials are optimistic that demand will be increasing in the weeks to come.
Amtrak is also providing some updates for passengers to know about if they will be riding in the coming weeks. All customers entering stations, trains and thruway buses are required to wear facial coverings beginning on May 11. Seating is also being limited to stay in accordance with CDC recommendations for social distancing. Coach, Business and Acela First Class cabins will only be sold to 50-percent capacity to avoid overcrowding.
Amtrak passengers are also being told that some stations may not be staffed. Passengers are being instructed to use Amtrak's app or call 1-800-USA-Rail from inside their cars to check train statuses. In addition, Amtrak is making a switch to cashless payments at stations and on trains.
Amtrak is waiving all change fees for reservations made before May 31 of 2020. Even reservations that have been booked with points qualify. Passengers can modify reservations using their Amtrak accounts online or via the Amtrak app. However, you must speak with an agent using the 1-800-USA-RAIL line if you wish to cancel a reservation without incurring a fee.