Overbooked flights are despised by both passengers and airlines. The spotlight really began to shine on the issue of overbooked flights back in 2017 when a passenger was forcibly removed from a United Airlines flight. That incident made national headlines. The conventional approach to dealing with overbooked flights has been to simply offer passengers seats on other flights. However, not all passengers are willing to walk away from the tickets they've booked. Being asked to give up a seat at the last minute is even more insulting. This creates friction between airlines and their passengers.
A new company out of Atlanta called Volantio may have the answer. The startup company is offering a fresh approach to overbooked flights that might leave both passengers and airlines feeling satisfied. It is helping airlines to take advantage of post-booking revenue and capacity optimization using technology and new ways of viewing passengers. Find out if you'll be seeing Volantio's work in action the next time you encounter an overbooked flight.
What Is Volantio?
Volantio is a startup company that only began operating eight months ago. The company promises airlines that it can achieve the seemingly impossible task of generating more money for airlines at the same time it makes customers happier. It does this by taking a proactive approach to auditing seat inventory and offering ticket buyouts to flexible passengers ahead of time. This helps to ensure that passengers don't feel like they're getting the raw end of the deal by being asked to give up their seats with very little notice. It looks like airlines are buying into the promise. International Airlines Group, JetBlue Technology Ventures and Qantas Ventures have already invested in the company.
How Does Volantio Prevent Overbooked Flights?
Volantio uses technology to sort passengers during the booking process. This helps to avoid the issue of a flight being oversold. However, the company goes much farther when it comes to ensuring good experiences for passengers. Volantio's technology can be used by carriers to anticipate and deal with issues that arise due to weather-related cancellations or last-minute aircraft swaps. There is often very little wiggle room involved when unexpected changes leave flights booked to capacity and force airlines to try to get people where they need to be.
The technology designed by Volantio allows airlines to pinpoint and reach out to passengers who would be likely to accept vouchers or mileage bonuses in exchange for delaying their travel plans. This means that more seats will open up for other passengers who are trying to get back on track following a delay.
Volantio also succeeds at helping to eliminate the customer service issues that so many airlines struggle with when delays are causing confusion and frustration among passengers. The company uses a proactive approach that helps airlines offer vouchers and perks to flexible travelers ahead of time instead of at the last minute. What's more, everything is done through mobile notifications. That means that airline passengers won't be deterred by long waits while speaking to operators at cell centers.
Where Can Travelers Expect to See Volantio?
Volantio is likely to become something that travelers flying with major airlines will see a lot of in the future. The company has already launched partnerships with major players in the airline world like Alaska Airlines, Qantas, Volaris and Iberia. Many more airlines are working toward adopting Volantio's technology in the months to come.