|Features||Singapore Airlines A380 First Class Suites Highlights|
|Check-In||A dedicated First Class Check-in and immigration|
|Seat Comfort||Ultra spacious seat within its own suite cabin|
|Amenity Kits||Salvatore Ferragamo amenity kits|
|Food and Beverage||Exquisite food and champagne served onboard|
|The GET.com Verdict||Very smooth and luxurious flight|
Singapore Airlines A380 First Class Suites Review
Grace and I, together with our boys Ramses and Ranefer, celebrated New Year's Day 2018 by doing something we had not done before - flying on Singapore Airlines First Class Suites on the double decker Airbus A380 together. We had redeemed 960,000 KrisFlyer miles (160,000 miles per person for Saver award) for 6 First Class Suites round-trip tickets (Singapore - Auckland) worth US$46,000, all by using points and miles earned from some of the best credit cards. We couldn't get Grace's parents on the same flight, so they flew the following day instead.
Singapore Airlines First Class Suites Check-In
Our airport limousine (not a Singapore Airlines' perk) pulled up outside the special First Class Check-in entrance at Terminal 3 of Changi Airport in the early evening. The red carpet stretched from the curbside to the entrance, above which displayed a big sign saying 'FIRST CLASS' in red.
A porter was waiting outside the First Class entrance, and helped load our luggage onto a brass luggage trolley cart, similar to what you'd find in luxury hotels. He escorted us to the First Class Check-in Reception inside.
The Singapore Airlines First Class Check-in facility feels like a cosy and exclusive lounge. It is huge, larger than the check-in lobby of typical five-star hotels. There are several check-in desks, with a brown chair placed by the front of each desk. Two chairs per desk would be ideal than just one.
There are many lounge chairs and marbled tables placed neatly in one half of the lounge. Part of the floor is carpeted, and the rest laid with marble.
There was a Christmas tree near the entrance, so the mood was still very festive. Everyone wished us a Happy New Year.
Our luggage was weighed and then our golden boarding passes were issued. The Singapore Airlines Suites boarding passes looked handsome as they gleamed in gold. We were also given four golden passes for The Private Room, which is an exclusive lounge in Changi Airport for Singapore Airlines Suites passengers.
The friendly staff then escorted us all the way to the First Class Immigration. At this point, no photo-taking was allowed.
Immediately after immigration, we proceeded upstairs to the SilverKris Lounge, where we accessed The Private Room (read our Singapore Airlines Private Room review here). After having an exquisite ala carte dinner there, we then took a buggy to our departure gate B7 which was quite a distance away.
Suites are located in the front-most section of the A380's lower deck, and three cabin crew stood at the entrance to welcome us onboard.
Before going to our seats, we couldn't pass up on a photo opportunity to pose on the superjumbo's staircase.
Singapore Airlines A380 First Class Suites Seat Comfort
The A380 we were flying on is a decade-old plane and has a configuration of 12 closed Suites seats, 60 Business Class seats (flat-bed), 38 Premium Economy seats (recliner) and 333 Economy seats.
Suites, Premium Economy and the bulk of Economy are on the lower deck, while Business and Economy are on the upper deck.
In contrast, Singapore Airlines' new A380s will feature just 6 Suites and 78 Business Class seats on the upper deck, and 44 Premium Economy and 343 Economy seats on the lower deck.
This old A380 will be one of the current 14 which will undergo retrofitting over the next few years to the new hard product.
Each Suite cabin comes with its own sliding door and window blinds so you can have privacy. Unlike the Suites on the new A380 where there's more space for a standalone bed and a separate chair, the old Suite has a reclining seat, with a seat ottoman at the end of the cabin. To use the bed in the Suite, the FAs have to convert it from the sitting position for you.
We had the seats 2A, 2C, 2D, 2F. Grace and I took up the middle cabins, and the boys got window cabins on either side.
There is ample stowage space and there's also a personal wardrobe for hanging clothes right outside your cabin.
Before take-off, the FAs went around and asked if we would like some champagne. Singapore Airlines First Class passengers get to enjoy some of the best champagnes in the world and passengers typically choose between Dom Perignon and Krug Grande Cuvee.
Even though I already had some Charles Heidesieck in The Private Room, I couldn't pass up on having a nice glass of Krug.
The touchscreen IFE screen, at 23", is smaller than the much larger 32" one on the new Suites. As usual, there are literally hundreds of movies, including recent releases, and TV shows to choose from.
The remote control for the TV is unfortunately the old type, with no touchscreen function. Buttons for reading and dining light (with adjustable brightness levels) and for calling the FAs are on the wooden panel on top of the remote control dock.
There are four buttons to adjust your seat recline.
The seats are equipped with USB ports and in-seat power.
Ranefer was most fascinated with the noise-canceling Bose headphones and spent a lot of time fiddling with them.
The flight time from SIN - AKL was 9h 10m, and departure time was 8:50pm, with arrival the next morning at 11:45am.
We were given blue velvet slippers, socks, eye mask and Singapore Airlines pyjamas. Hot towels are provided on Singapore Airlines, regardless of the class you are traveling on.
You can also request for wet wipes if you are traveling with a baby or toddler.
Flying on First Class gets you a set of the Singapore Airlines sleepwear. Previously the SIA sleep suit was by Givenchy, but now it's a generic tracksuit consisting of a zipped-up long-sleeved top and lounge pants. While other First Class passengers went to change into their pjs before take-off, Grace and I chose not to change out, simply because we didn't have the time.
The seat was spacious enough for Grace to snuggle up beside Ranefer in his seat.
When it was time to get the boys in their beds, cabin crew offered to set up their beds and laid bedding linen on the beds.
Ranefer settled in his cosy flat bed, contented with the Pororo Penguin cartoon showing on his TV screen.
Meanwhile Ramses lay down in his bed and tossed around many times before falling asleep.
Grace and I had the middle seats, so we had the double beds set up in the Suites, with the partition wall lowered down. It took the flight attendant roughly 15 minutes to set it all up. He didn't look too happy to be doing turndown service, and throughout the flight, he was the only one whose service fell below expectations.
It's hard to believe that it has been 10 years since Singapore Airlines launched the first double-bed Suites in the sky.
Singapore Airlines Suites First Class Amenity Kits
Singapore Airlines First Class is all about luxury, and their First Class amenity kits are highly sought after, as not even Business Class passengers are given the kit. Singapore Airlines First Class amenity kits are by Salvatore Ferragamo, and there's one for men and one for women. The amenity kits on the new A380 Suites are by LALIQUE instead.
The First Class Men's kit consists of a Ferragamo pouch with Ferragamo-branded amenities inside. The men's bag is gray on the outside and has a short handle at the side. There is a silver Salvatore Ferragamo logo in front and an embossed Singapore Airlines logo behind. The inside of the pouch is padded and has three elasticated pockets holding the Acqua Essenziale Blu products, including a 30ml eau de toilette, 30ml after shave balm, 10ml lip balm and a cleansing towel.
My favorite item from the amenity kit was the glass bottle of perfume.
The bag is very roomy for the few amenities it holds as Singapore Airlines stocks essential amenities like toothbrush, toothpaste, mouthwash, comb and so on, in the First Class lavatories.
The First Class Women's kit consists of a black foldover clutch bag with a short handle at the side. The gold Salvatore Ferragamo logo lies above the zip and the embossed Singapore Airlines logo is behind. Inside the bag is an assortment of Signorina Eleganza products: a 30ml eau de parfum, 30ml hand cream, 10ml lip balm and a cleansing towel.
The Women's kit given to Grace was actually one that was to be replaced by a newer one that looked like a small shoulder bag (which was given to Grace's mom on the same flight the following day).
The boys were each given four Stars Wars activity books and a small Star Wars stuffed toy.
Singapore Airlines A380 First Class Suites Food and Beverage
Dining onboard Singapore Airlines' Suites and First Class is a luxury experience in itself. You are pampered with an appetizer, soup, salad, main course, dessert, cheese, fruit, bread, pralines, coffee/tea, and certainly, more top-notch champagne.
That's almost a 10-course menu, which is served on beautiful bone china dinnerware specially designed by Wedgwood for Singapore Airlines' Suites and First Class, atop white table linen.
For appetizer, I chose Malossol Caviar and Tuna Tataki.
Another serving of Krug for dinner.
For soup, I chose Broccoli and Roasted Garlic Puree Soup.
There's only one salad and that was Belgian Endive with Baby Spinach, Cherry Tomatoes and Walnut. You could choose one of two dressings and I chose Pumpkin seed oil and sherry vinegar dressing, over the creamy Singapore dressing.
My main course was Lobster Thermidor, which I pre-ordered using the Book The Cook feature.
We pre-ordered both Ramses and Ranefer's dinner using Book The Cook as well.
Ramses had lobster thermidor, like me, which he thoroughly enjoyed.
I rounded up my meal of the night with a plate of cheese, crackers and grapes, a cup of gourmet Jamaica Blue Mountain coffee, and a chocolate praline (can't fit in more!).
After several hours of sleep, it was time for breakfast.
I started with a plate of fresh sliced fruits...
Followed by yoghurt and a danish...
And a main course of Eggs Benedict, which I ordered in advance via the Book The Cook service on the Singapore Airlines site. It was tasty and I finished it all.
After breakfast, it was time to wake Ramses and Ranefer up from their slumber in the sky.
Soon we were approaching Auckland. The window shades were up and everyone got ready for the descent.
Singapore Airlines A380 First Class Suites: The GET.com Verdict
Our family of four, all flying in Singapore Airlines Suites, was a first for us, and to be able to do it on New Year's day was really special. And to be able to fly for free, by redeeming our credit card points and miles for the round-trip award tickets, was even more awesome.
The Suites cabin crew on this SQ285 flight were polite and professional, except for a male steward who seemed a little grumpy. The crew addressed us by our surnames and were prompt to serve. The food served was exquisite and prepared well, plus top ups of champagne were endless. All three lavatories in Suites were kept clean throughout the flight.
The flight was pretty smooth; our boys slept really well and we reached Auckland in no time.
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