Starting July 27, InterContinental Hotels Group (IHG), Hyatt and Marriott will start requiring that their guests wear face coverings in public places at properties in the United States and Canada. The hotel giants made the announcements after the American Hotel & Lodging Association (AHLA) unveiled the 'Safe Stay Guest Checklist'. In that checklist, one of the recommendations was a face mask requirement for both guests and employees. Not only does the AHLA recommend using face masks, but the association also recommends that guests don't get housekeeping service during their stay and that everyone practise social distancing.
Marriott has required its employees to wear masks for some time now. The hotel chain feels that every will be safer if that same requirement is extended to its guests when they are in indoor public spaces. Hyatt, for its part, will provide face masks to guests who do not have one. Additionally, masks will be required when guests visit fitness centers, bars, restaurants, meeting and event spaces.
At Hyatt, guests will be able to remove their face masks while eating or drinking in restaurants. Children under the age of two years old are exempt, and certain guests with medical conditions may be exempt from the mandate.
While IHG announced that it would also require guests to wear face masks, IHG did not share what it would do if a guest refused to wear one. On another note, Hilton has said that it will require that guests wear face masks when indoor.
Those traveling to jurisdictions that don't impose their own mask requirements, at least in the case of Marriott, will not be exempt from wearing masks. Marriott CEO Arne Sorenson noted that face masks will be required in all hotels, regardless of the jurisdiction.