Marriott International has taken the proactive approach to reassuring its guests and potential guests that the hotel giant is 100% committed to keeping its properties as clean as they could be. Top notch cleanliness standards are extremely important to Marriott especially in light of the ongoing COVID-19 crisis.
While Marriott has always taken pride in making sure its properties comply with high standards of hotel cleanliness, the hotel giant has just created the Marriott Global Cleanliness Council which seeks to work on developing ‘the next level of global hospitality cleanliness standards, norms and behaviors that are designed to minimize risk and enhance safety for consumers and Marriott associates alike'.
For now, Marriott has outlined the steps it intends to take to make all Marriott properties as clean and virus-free as possible, starting with things like stepped up cleanliness routines in the hotels' public spaces, lobbies, gyms as well as guest rooms.
The hotel giant will be tapping on technology to ensure surfaces throughout Marriott properties are effectively and efficiently sanitized with hospital-grade disinfectant. The electrostatic sprayers Marriott is looking to use will utilize ‘the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) to treat known pathogens'.
While change will not happen overnight, over the next couple of months, properties within Marriott's vast portfolio will implement extra rigorous cleaning protocols that require all surfaces to be treated with hospital-grade disinfectants more frequently. This applies to all public spaces and guest rooms. To let guests have greater peace of mind, disinfecting wipes will be made available in each guest room for guests' personal use.
Additionally, to keep its guests and staff safe, Marriott will also be trialing UV light technology when it comes to sanitizing keys for Marriott guests and devices shared by Marriott associates.
Of course, Marriott will put up clear signage in its hotel lobbies to abide by safe distancing measures. To encourage guests to practise safe distancing, the hotel giant will also be rearranging or removing furniture to make sure there's sufficient room for its guests to maintain a safe distance from one another. More hand sanitizing stations peppered across Marriott properties will be installed, too.
Other measures will also be implemented soon enough. Marriott will do all it can to welcome its customers back to a safe, clean hotel environment when travel restrictions are lifted and they begin traveling again.