Some of you might already know that you can save money on your Delta check-in luggage by using the right credit card to pay for your plane ticket. Although the percentage of U.S. airline travelers who lose their luggage is pretty low, checking baggage at the check-in counter still leaves many feeling uneasy. Delta Air Lines is aiming to get rid of those anxieties.
Delta just added a new and very useful feature to its mobile application. The new map feature will give travelers real-time updates and the geographic coordinates as their luggage is on its way to the intended destination. The app will let passengers know that the bag made it to the plane before taking off and where to pick it up at baggage claim. Earlier this year, Delta started sticking radio-frequency, or RFID, tags on its flyers' checked baggage. From when the luggage is first taken at the check-in counter to when it's in the carousel at the final destination, the luggage can automatically be scanned.
This is just another example of carriers using tech to clear major logistical hurdles and improve client satisfaction. The Fly Delta mobile app will also let you know if your bag doesn't make it. While 30,000 feet in the air, you can actually contact customer service. By using in-flight Wi-Fi to rectify the issue, flyers can get started sooner and speed up the process considerably.
While the RFID technology will greatly improve communication and put flyers' minds at ease, it won't prevent lost luggage; though it will certainly reduce incidents. The process alerts airline employees when a piece of luggage is being loaded onto the wrong plane, and it helps them locate a specific item faster when it needs to be moved from one plane to another. In short, it eliminates many human errors that cause most of the problems.
The airline so far has implemented the new scanning technology at 25 of the 84 biggest airports in the U.S. The company has plans to expand to other airports in the coming months. According to an International Air Transport Association report released in October, the worldwide airline industry could save $3 billion if RFID was universal, and airlines could reduce mishandled baggage by up to 25 percent by 2022.
While Delta is doing all it can to improve the situation, according to a report released in October, Delta's "mishandled baggage" rating for August was actually in the middle of the pack. Out of nearly 10.7 million flyers, nearly 29,000 reported damaged, delayed, lost or pilfered baggage, which translates to 2.72 problems per 1,000 passengers, which beats the industry average of 3.15 issues per 1,000 passengers.