What are the odds that your compensation claim is going to be denied following a flight experience gone wrong? The answer will depend on which airline you're traveling with. It turns out that many airlines in the United States are wrongfully rejecting claims at pretty high rates. In fact, it has been discovered that airlines are wrongfully rejecting more than 25 percent of all claims from travelers. The bad news is that the nation's legacy carriers are actually the worst offenders.
A company called AirHelp just released a new study that shows that more than one in five travelers will have a claim denied. Those claims are valued at as much as $700 each. AirHelp claims that Delta Air Lines is the worst when it comes to rejecting valid claims for compensation. Delta's rejection rate stands at 32 percent. United Airlines is in second place at when it comes to rejecting valid claims. United has a wrongful rejection rate of 23 percent.
News that airlines are rejecting valid claims in high numbers comes just as the number of travelers who are eligible to claim compensation is rising. More than 400,000 travelers in the United States were eligible to claim compensation following flight delays and cancellations in 2018. That's a big jump from the 370,000 who were eligible in 2017.
How are airlines able to get away with rejecting so many claims? The reality is that few passengers actually know their rights when it comes to seeking compensation following delays and cancellations that are caused by airlines. In fact, a different study from AirHelp recently revealed that more than 90 percent of passengers in the United States are unaware of their rights.