Are the glory days of Priority Pass over? It appears that many travelers are fed up with the program. Travelers have taken to Twitter and other social media platforms to complain about the restrictions and problems that are causing them to second guess if Priority Pass membership is really all that it's cracked up to be. Among the things travelers are complaining about are capacity issues and poor service. In addition, many people are unhappy with what they perceive to be the arbitrary hours offered by lounges that participate in the Priority Pass program.
One of the biggest issues tarnishing the formerly golden reputation of the Priority Pass program is that members are being turned away at lounge gates. In fact, Twitter has been inundated with stories from members who have been told there was no room for them inside lounges. Many have even posted photos of lounge entrances that are blocked due to high passenger turnout. Priority Pass has responded by telling its customers that lounge access and hours of operation are not determined by the company. Those details are determined by the individual lounge operators that belong to the program.
Adding to the issue is the fact that three high-profile lounges recently exited the Priority Pass program. It was recently announced that all three Alaska Airlines lounges at Seattle–Tacoma International Airport (SEA) would be cutting ties with Priority Pass as of Sept. 1 of this year. There is no word yet on whether or not other lounges across the country plan to follow suit.
Members with Standard Priority Pass memberships pay $99 a year. A Standard Plus membership costs $249 annually. Members with Prestige memberships are forking over $399 annually for the privilege of enjoying access to Priority Pass lounges. Some members avoid paying the annual fees charged by Priority Pass by owning certain credit cards. Priority Pass offers lounge access to passengers at 1,200 locations in 629 airports around the world.