San Diego International Airport (SAN) is introducing new procedures for travelers using Lyft, Uber and other ride-hailing services. Reactions to the new procedures have been pretty mixed. What do travelers need to know? Anyone heading out of SAN using a ride-hailing service will now be required to line up the same way they would when waiting for a traditional taxi. In fact, passengers leaving SAN will be given codes instead of being assigned drivers when hailing rides from the hub. Riders will then need to get in line to wait.
What happens when it's your turn in line? All SAN passengers will give their codes to their drivers when it's time. You're not alone if you think that this new method is an invitation for frustration and confusion. Both drivers and riders are already annoyed by the way the new setup is working. Riders feel confused about a process that disrupts the way ride-hailing companies conduct pickup operations.
In fact, anyone who doesn't travel out of SAN often may have a hard time figuring out what to do. Drivers feel that the new system wastes time and creates major inconveniences. Some drivers are even concerned that fights could break out among waiting passengers during busy pickup periods.
San Diego's new policy wasn't invented solely for the airport. The code method of assigning drivers to passengers has actually been used successfully at Coachella for several years. Of course, a busy airport and a music festival are two very different venues. San Diego International Airport is one of the first airports in the country to try this method. The ride-share companies at SAN are currently monitoring the success of the program to decide if changes will be needed.