In response to the COVID-19 crisis, Singapore Airlines has extended its flight cancellations all the way until June. The first round of flight cancellations were announced in late March, when Singapore Airlines stated that it would cut its flight schedule severely.
Singapore Airlines is the country's flag carrier, and with its current flight schedule, the airline only offers service to 15 destinations. The only U.S. destination is Los Angeles, while in Europe, the carrier continues to fly to Frankfurt, London and Zurich. At this time, Singapore Airlines still offers service to Sydney, Australia. The rest of the routes that are currently open are in Asia. Normally, the airline along with its subsidiaries SilkAir and Scoot offer flights to around 140 destinations worldwide.
Customers who booked with either Singapore Airlines or SilkAir will enjoy a flight credit equal to the value of the unused portion of the ticket they purchased. The credit will be valid until June 30, 2021. Customers need to go to the airline's website once their travel plans have been firmed up to rebook their travel.
To get their flight credit, customers are required to first fill out the COVID-19 assistance request form. Those who booked through a travel agency should contact their agent for any assistance.
Anyone who purchased a ticket for travel between March 5 and June 30, 2020 is eligible for complimentary rebooking on both Singapore Airlines and SilkAir tickets, though fare differences will apply.
Recently, the carrier announced that it is awarding bonus flight credits to all its customers who choose to retain their airfare as flight credits or those who opt to keep their tickets open due to the widespread coronavirus pandemic.
Singapore Airlines has set up an FAQ page for travelers who might have any questions related to COVID-19 and the rebooking process. You may also want to check if you're eligible to get your airfare refunded instead if you aren't keen on keeping the flight credits.