Amid the uncertainties regarding travel due to the evolving COVID-19 crisis, Singapore Airlines has once again updated its global travel waiver policy. With the latest update, Singapore Airlines is offering even more flexibility and enhancements for its customers. The carrier understands how disappointing it must have been for its customers' travel plans to be disrupted by the coronavirus pandemic.
What's changed? Singapore Airlines or SilkAir customers who had purchased their airfare before March 15, 2020 for travel up to June 30, 2020 can retain the full value of the unused portion of their tickets as flight credits. These flight credits can be used to book their future new travel up till June 30, 2021 as of time of writing. Prior to the latest update, these flight credits could be used to book new travel up till March 31, 2021. The carrier's original policy to waive rebooking and no-show fees still stands.
In addition, Singapore Airlines has also announced that it will be awarding bonus flight credits to all its customers who choose to retain their airfare as flight credits or those who opt to keep their tickets open due to the widespread coronavirus pandemic. Customers who have had their flights canceled by Singapore Airlines or SilkAir will also retain the full value of the unused portion of their airfare as flight credits. These customers will be eligible for the bonus flight credits.
The airline is offering the bonus flight credits as a way to thank its customers for their support during this challenging period when airlines around the world are being squeezed extremely hard by decimated travel demand.
Keep in mind the amount of bonus flight credits awarded will depend on the original cabin class of travel booked. Here's a quick rundown of what Singapore Airlines customers can expect:
- Economy Class: SGD$75
- Premium Economy Class: SGD$100
- Business Class: SGD$200
- Suites/First Class: SGD$500
Another customer-friendly thing to note is that the bonus flight credits you are eligible for will be based on the higher cabin class if your eligible ticket comprises a mix of cabin classes, such as Premium Economy Class and Business Class.
However, if you are currently holding partially flown tickets, you will not be eligible for any bonus flight credits when you go to rebook your travel in the future even though you've had the remaining value of your tickets retained as flight credits.