Star Alliance has announced that it has begun a special "Connection Service" at the Chicago O'Hare International Airport. This new service is designed to help travelers who have a really tight schedule between connecting flights reach their connection in time.
If a member airline flight is delayed, the Star Alliance software system will begin to monitor all flyers on the delayed flight to determine if any of the clients will need assistance getting to their next flight. If a client is identified as "at risk", a customer service rep will meet the passenger at the gate and make sure they are expedited to their connecting flight.
Star Alliance will take the steps necessary to expedite the client through customs and make sure that their baggage is checked and moved to their connecting flight before anyone else. If for some reason, the connecting flight is still missed, the customer service rep will assist in helping the client reschedule to the very next available flight so that they will not suffer too long of a delay.
Star Alliance partners that fly in and out of Chicago O'Hare include: Air Canada, Air India, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, Lufthansa, LOT Polish Airlines, SWISS, Scandinavian Airlines, Turkish Airlines and United Airlines. This represents 17,500 flights per week out of this single airport.
Star Alliance has stated that if this program is very successful, it will implement this service in major airports globally. Star Alliance has provided customer service in many airports around the world for over ten years till date.